At Hello Bubble Shop, we are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with the product you purchased, we provide you with a return service. The following is our return policy, please read it carefully before applying for a return.
- Return conditions
Our return policy applies to your application for return within [fill in the time limit, such as “within 30 days”] after receiving the product.
The returned product must be in its original packaging, unused, and intact. The product must be consistent with the original condition, including all accessories, labels, instructions, etc.
Some products are not eligible for return, such as personalized customized products, opened food or personal care products, etc. (If there are such products, please confirm before purchase). - How to apply for a return
Please apply for a return through our customer service channel within [fill in the time limit, such as “within 30 days”] after receiving the product.
You need to provide the order number and the reason for the return. Our customer service team will respond and guide you through the return process as soon as possible.
When returning, you may need to provide photos or other information of the product for our quality inspection. - Return costs
If the product has quality problems or we sent the wrong product, we will bear the return shipping costs.
If you apply for a return for personal reasons (such as not liking the product or not fitting), the return shipping costs are borne by you. - Refund processing
Once the returned product has been inspected and meets the return conditions, we will process the refund within [fill in the time, such as “5-10 working days”].
The refund will be returned to the original payment method, and the specific arrival time depends on your payment channel.
If the return does not meet the return conditions, we may refuse to refund or refund part of the amount. - Return address
Please obtain our return address in the return application and send the product back to this address. All returned products should be shipped by a reliable logistics company and ensure that the package is properly protected during transportation. - Exchange policy
If you need to exchange products, please let us know the specific exchange products in the return application. We will arrange the exchange according to stock availability.
The shipping cost of the exchanged product is borne by the customer unless the product has quality problems or was sent by the wrong product. - Notes
Please make sure to fill in the correct return information and keep the return logistics number for easy tracking. If the product is damaged during transportation, we will not be able to accept the return application.
Once the returned product arrives at our warehouse, we will conduct a quality inspection and ensure that the product is eligible for return. - Contact Us
If you have any questions or need help, please feel free to contact our customer service team:
Email: helllobubble@gmail.com
Phone: +1541-544-4550
Thank you for choosing Hello Bubble Shop! We hope you have a pleasant shopping experience, and if you have any questions, we will do our best to solve them for you.